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Jobs - Operations Manager

Job Title: Operations Manager

 

Experience: 2-3 years preferable in Retail Operations Management

 

Education: High Education

 

Technical Skills

  • Microsoft Excel
  • Shopify (can be trained if not already experienced)

 

Other Skills: Able to communicate in English

 

About The Job

 

Work Location: NFH Showroom in Heliopolis Cairo + Field Work

Contract Type: Full Time Job - Short hours: 4 to 7 hours per day. 5 days per week

Working Hours: 

4 to 7 hours per day Tuesday to Saturday 12-4pm at the showroom. Orders preparation and dispatching to be managed during that time.

Workshop visits after 4pm whenever needed.

Sundays and Mondays off

 

Work Scope:

 

You might have experience with many things of the points written below. But every new place has its system and we at Nina Found Home are looking forward to training you on our system and process till you are confident at doing your job!

Here is a description of the things we expect you to do. Some of them might look familiar, others will need us to train you:

 

 

Managing the overall operations at NFH with regard to order fulfilment. 

The fulfilment process goes into the following stages:

 

Taking Orders:

  • Receiving orders at the showroom and through the online store
  • Identifying custom/ made to order items and follow up on payments.

 

Production: 

  • Giving Orders to workshops 
  • Managing budgets and payments 
  • Managing production schedule 
  • Managing raw material inventory
  • Checking on quality

 

Delivery: 

  • Deciding on which delivery method to use (delivery team or courier)
  • Supervising delivery team (Operations Assistant and driver)
  • Preparing Delivery schedule for weekdays/ weekends
  • Order Preparation, Labelling, and dispatching 

 

Customer Service:

  • Managing Returns and Refunds/ Exchanges

 

Managing the Showroom:

  • Attending to the overall showroom SOPs, Display, Pricing, etc. 
  • Assisting customers, taking orders, and conducting transactions
  • Managing stock inventory and enhance storage systems

 

Assisting in Marketing Projects:

- Assist in photoshoots

- Assist in content creation

 

Organisational Chart

  • Reporting to Managing Director 
  • Supervising Operations Assistant and a Driver
 

To Apply

Send your CV

and specify your current or last salary.

Applications without mentioning salary will be disregarded.

customer.service@ninafoundhome.com

 

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