Jobs - Operations Manager
Job Title: Operations Manager
Experience: 2-3 years preferable in Retail Operations Management
Education: High Education
- Microsoft Excel
- Shopify (can be trained if not already experienced)
Other Skills: Able to communicate in English
About The Job
Work Location: NFH Showroom in Heliopolis Cairo + Field Work
Contract Type: Full Time Job - Short hours: 4 to 7 hours per day. 5 days per week
4 to 7 hours per day Tuesday to Saturday 12-4pm at the showroom. Orders preparation and dispatching to be managed during that time.
Workshop visits after 4pm whenever needed.
Sundays and Mondays off
You might have experience with many things of the points written below. But every new place has its system and we at Nina Found Home are looking forward to training you on our system and process till you are confident at doing your job!
Here is a description of the things we expect you to do. Some of them might look familiar, others will need us to train you:
Managing the overall operations at NFH with regard to order fulfilment.
The fulfilment process goes into the following stages:
- Receiving orders at the showroom and through the online store
- Identifying custom/ made to order items and follow up on payments.
- Giving Orders to workshops
- Managing budgets and payments
- Managing production schedule
- Managing raw material inventory
- Checking on quality
- Deciding on which delivery method to use (delivery team or courier)
- Supervising delivery team (Operations Assistant and driver)
- Preparing Delivery schedule for weekdays/ weekends
- Order Preparation, Labelling, and dispatching
- Managing Returns and Refunds/ Exchanges
Managing the Showroom:
- Attending to the overall showroom SOPs, Display, Pricing, etc.
- Assisting customers, taking orders, and conducting transactions
- Managing stock inventory and enhance storage systems
Assisting in Marketing Projects:
- Assist in photoshoots
- Assist in content creation
- Reporting to Managing Director
- Supervising Operations Assistant and a Driver
Send your CV
and specify your current or last salary.
Applications without mentioning salary will be disregarded.